At EZ Ride Mobility, we strive to provide the highest level of customer satisfaction. If you are not entirely satisfied with your rental experience, please review our refund and returns policy below.
1. Rental Cancellations
Cancellation by Customer:
- Before Delivery/Pick-Up:
- Cancellations made more than [number] days before the scheduled delivery/pick-up date will receive a full refund.
- Cancellations made within 2 days of the scheduled delivery/pick-up date will incur a cancellation fee of $35.
- Cancellations made less than 24 hours before the scheduled delivery/pick-up date are non-refundable.
Cancellation by Company:
- In the unlikely event that we need to cancel your rental due to unforeseen circumstances, you will receive a full refund.
2. Returns During Rental Period
Early Returns:
- If you wish to return the scooter before the end of your rental period, please contact us at least 2 hours in advance.
- Early returns will not receive a refund for the unused portion of the rental period unless otherwise agreed upon.
Condition of Return:
- The scooter must be returned in the same condition as it was rented, excluding normal wear and tear.
- Any damages or excessive wear and tear may result in additional charges, which will be deducted from the security deposit or billed to the Customer.
3. Refund Process
Eligibility for Refund:
- Refunds are issued based on the terms outlined in the Cancellation and Early Returns sections above.
Processing Time:
- Refunds will be processed within 3 business days of receiving the cancellation notice or the return of the scooter.
- Refunds will be issued to the original method of payment. Depending on your payment provider, it may take additional time for the refund to appear in your account.
4. Damages and Repairs
Damage Assessment:
- Upon return, the scooter will be inspected for any damages beyond normal wear and tear.
- If any damages are found, the Customer will be notified, and the cost of repairs will be deducted from the security deposit or billed to the Customer.
Excessive Damage:
- In cases of excessive damage where the cost of repairs exceeds the security deposit, the Customer will be responsible for covering the additional repair costs.
5. Non-Return
Failure to Return:
- If the scooter is not returned by the end of the rental period and the Customer has not contacted us to arrange an extension, the scooter will be considered lost or stolen.
- The Customer will be liable for the full replacement cost of the scooter.
6. Contact Information
For any questions or concerns regarding our Refund and Returns Policy, please contact us at:
EZ Ride Mobility
2086 Jodeco Road
Ste. # 1043
McDonough, GA 30253
770-274-3666
customerservice@ezridemobility.com
EZ Ride Mobility reserves the right to modify this Refund and Returns Policy at any time. Changes will be posted on our website and will be effective immediately upon posting.
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